Q. How do I get a replacement battery or charger under warranty or the Lifetime Service Agreement?

Q. How do I get a replacement battery or charger under warranty or the Lifetime Service Agreement?

A. Gather your tool, battery(s), and charger, then call our Direct Ship line at 1.877.655.5346, Mon – Fri, 8am – 8pm EST, Sat – Sun 9am – 6pm EST. A RIDGID representative will assist with verifying eligibility for replacement over the phone. Once coverage and diagnostics are confirmed, a replacement item will be shipped directly to your home or office. 

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