Service

Service

Q. How do I get a replacement battery or charger under warranty or the Lifetime Service Agreement?

A. Gather your tool, battery(s), and charger, then call our Direct Ship line at 1.877.655.5346, Mon – Fri, 8am – 8pm EST, Sat – Sun 9am – 6pm EST. A RIDGID representative will assist with verifying eligibility ...

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Q. I received a replacement through the Direct Ship program. What do I do with my expired product?

A. You may recycle the product at your local Home Depot store or at a local recycling center. Your closest recycling center may be found by calling 1.800.822.8837.

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Q. My power tool needs service. Where can I locate my closest Service Center?

A. You may locate your closest service center by clicking on the below link, entering your zip code and selecting the power tool category. http://www.ridgid.com/us/en/service-centers-repair

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